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Privacy Policy

Personal Data

Open Road Open Skies Ltd uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which we believe may be of interest to you and your business. Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. We may from time to time use such information to collect statistics about the behaviour of visitors to our website.


Open Road Open Skies Ltd websites use cookies, which is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.


We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.


Any information Open Road Open Skies Ltd holds about you encompasses all the details we hold about you and any sales transactions. We will only collect the information needed so that it can provide you with your cycling holiday and future marketing services, we do not sell or broker your data

Legal basis for processing personal data

In order for us to process personal data we must have a lawful purpose for doing so. This is outlined below.

Legitimate interests

When you provide your personal details to us we use your information for our legitimate business interests. Before doing this, we will carefully consider and balance any potential impact on you and your rights.
The following are some examples of when and why we would use this approach.

Direct Marketing: We will send Direct marketing via the postal service and by email. We will also make sure our direct marketing is relevant for you and where possible tailored to your interests.

Personalisation: Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our guests and visitors.

Analytics: To process your personal information for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests.

Research: To determine the effectiveness of promotional campaigns and advertising and to develop our products, services, systems and relationships with you.


Consent

We also rely on consent for lawful processing where we have no legitimate interest. An example of this may be when you sign up to receiving marketing through our website. Every marketing email we send gives you the opportunity to withdraw consent by unsubscribing.

Retention Policy

We will process personal data during the duration of any contract and will continue to store only the personal data needed for five years after the contract has expired to meet any legal obligations. After five years any personal data not needed will be deleted.

Data storage

Data is held in The United Kingdom. Open Road Open Skies Ltd does not store personal data outside the EEA.

Your rights as a data subject

At any point whilst Open Road Open Skies Ltd is in possession of or processing your personal data, all data subjects have the following rights:

Right of access - you have the right to request a copy of the information that we hold about you.

Right of rectification - you have a right to correct data that we hold about you that is inaccurate or incomplete.

Right to be forgotten - you can ask for the data we hold about you to be erased from our records.

Right to restriction of processing - where certain conditions apply you have a right to restrict the processing.

Right to object - you have the right to object to certain types of processing such as direct marketing.

Open Road Open Skies Ltd at your request can confirm what information it holds about you and how it is processed You can request the following information:
Contact details of the data protection officer, where applicable. The purpose of the processing as well as the legal basis for processing. The categories of personal data collected, stored and processed. Recipient(s) or categories of recipients that the data is/will be disclosed to. How long the data will be stored. Details of your rights to correct, erase, restrict or object to such processing. Information about your right to withdraw consent at any time. How to lodge a complaint with the supervisory authority (Data Protection Regulator). Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data. The source of personal data if it wasn't collected directly from you. Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

To access what personal data is held, identification will be required

We will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving license, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Open Road Open Skies Ltd is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to This email address is being protected from spambots. You need JavaScript enabled to view it. or by phoning 01524424117 or writing to us at the address further below.

Complaints

In the event that you wish to make a compliant about how your personal data is being processed by Open Road Open Skies Ltd you have the right to complain to us . If you do not get a response within 30 days you can complain to the Data Protection Regulator.
The details of the contacts are:
Open Road Open Skies Ltd 4 Heaton Close Morecambe Lancashire LA3 3AN Telephone 01524424117 or email This email address is being protected from spambots. You need JavaScript enabled to view it.
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